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Post by Steve on Jan 5, 2008 10:43:37 GMT -4
Man that is some screwed up system you all have on the Island. If I owned the Rocket and the ticketing system continously went down I would not be to damn happy. How many ticket sellers to you have that a line up of 70 people doesn't move for 20 minutes?
We have 11 box office windows at Metro Centre, all of which are usually open, we do not allow seat selection in the last hour before game time (posted rules, not always followed). Since we are 3 times the size of CCC, that would equate to at least 3 to 4 ticket windows at CCC to make things run smoothly.
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Post by rockon on Jan 5, 2008 11:17:27 GMT -4
Man that is some screwed up system you all have on the Island. If I owned the Rocket and the ticketing system continously went down I would not be to damn happy. How many ticket sellers to you have that a line up of 70 people doesn't move for 20 minutes? We have 11 box office windows at Metro Centre, all of which are usually open, we do not allow seat selection in the last hour before game time (posted rules, not always followed). Since we are 3 times the size of CCC, that would equate to at least 3 to 4 ticket windows at CCC to make things run smoothly. How can you make that accusation on one incident and in fairness to the CCC, it's the Rocket who dictates how many ticket windows are opened. |
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Post by countsheep on Jan 5, 2008 11:36:30 GMT -4
Man that is some screwed up system you all have on the Island. If I owned the Rocket and the ticketing system continously went down I would not be to damn happy. How many ticket sellers to you have that a line up of 70 people doesn't move for 20 minutes? We have 11 box office windows at Metro Centre, all of which are usually open, we do not allow seat selection in the last hour before game time (posted rules, not always followed). Since we are 3 times the size of CCC, that would equate to at least 3 to 4 ticket windows at CCC to make things run smoothly. How can you make that accusation on one incident and in fairness to the CCC, it's the Rocket who dictates how many ticket windows are opened. It's not "one incident" - it's ALWAYS slow like that, computer crash or no computer crash. It's a bad system, so it should be changed, period! |
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Post by countsheep on Jan 5, 2008 11:42:56 GMT -4
Man that is some screwed up system you all have on the Island. If I owned the Rocket and the ticketing system continously went down I would not be to damn happy. How many ticket sellers to you have that a line up of 70 people doesn't move for 20 minutes? We have 11 box office windows at Metro Centre, all of which are usually open, we do not allow seat selection in the last hour before game time (posted rules, not always followed). Since we are 3 times the size of CCC, that would equate to at least 3 to 4 ticket windows at CCC to make things run smoothly. Not my experience at HMC at all. Last year, I'd bought tickets for a Rocket-Moose game at HMC in advance on the phone, and paid with my Visa card. When I arrived at HMC on game day, around 12:15, there were 5 people in front of me, and it took 20 minutes to reach the window....there seemed to be a messup with everyone's tickets, based on what I was overhearing. I eventually got to the window, gave my card and said I had a reservation for 2 tickets....but the lady, who didn't seem to care anyway, said she couldn't find it, so she very confidently said that I "couldn't possibly have a reservation". WTF?  ? I said I did, gave my order number (which I'd got on the phone), but she still couldn't find it - by this time, there were 10 people behind me in the lineup. Eventually, the supervisor came around and found my order, and I got my tickets. Between the lineup and the screwup, took me 30 minutes, but there was no explanation, no apology, nothing. Box Office at HMC is no better than at The Morgue - just that instead of having 3 people screwing up, you have 10 people screwing up. Welcome to the modern-day arena box office, where incompetence and confusion reign supreme! |
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Post by Steve on Jan 5, 2008 12:27:34 GMT -4
Man that is some screwed up system you all have on the Island. If I owned the Rocket and the ticketing system continously went down I would not be to damn happy. How many ticket sellers to you have that a line up of 70 people doesn't move for 20 minutes? We have 11 box office windows at Metro Centre, all of which are usually open, we do not allow seat selection in the last hour before game time (posted rules, not always followed). Since we are 3 times the size of CCC, that would equate to at least 3 to 4 ticket windows at CCC to make things run smoothly. Not my experience at HMC at all. Last year, I'd bought tickets for a Rocket-Moose game at HMC in advance on the phone, and paid with my Visa card. When I arrived at HMC on game day, around 12:15, there were 5 people in front of me, and it took 20 minutes to reach the window....there seemed to be a messup with everyone's tickets, based on what I was overhearing. I eventually got to the window, gave my card and said I had a reservation for 2 tickets....but the lady, who didn't seem to care anyway, said she couldn't find it, so she very confidently said that I "couldn't possibly have a reservation". WTF? ? I said I did, gave my order number (which I'd got on the phone), but she still couldn't find it - by this time, there were 10 people behind me in the lineup. Eventually, the supervisor came around and found my order, and I got my tickets. Between the lineup and the screwup, took me 30 minutes, but there was no explanation, no apology, nothing. Box Office at HMC is no better than at The Morgue - just that instead of having 3 people screwing up, you have 10 people screwing up. Welcome to the modern-day arena box office, where incompetence and confusion reign supreme! Wow, that's suprising Frank, I have never had any issues at our B.O. Phone orders were always found quickly, the staff always friendly and attentive. You must have been wearing a Rocket Jersey!! ;D  |
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Post by wingman on Jan 5, 2008 12:39:47 GMT -4
How can you make that accusation on one incident and in fairness to the CCC, it's the Rocket who dictates how many ticket windows are opened. The system does go down more times than it should, they even made up a sign to put up for when it does go down. If they made a sign to tell people that the system is down, that tells me it happens enough times. Too bad they wouldn't have kiosks/machines like they have at Empire Theatres where people can use their debit or credit card and get tickets anytime that the CCC doors are open. A few of those would make it more convenient, especially for when you arrive at the box office to find out that the ticket clerk is out for 15-20 mins for a piss break. Another idea is if you could buy tickets at other locations around town or places like Cornwall, Montague, etc. In Moncton you used to be able to buy tickets at Irving convenience stores, I know it was easier for them because Irving also owns the Wildcats. But if the Rocket were able to get places like Rodds Hotels, who is a corporate sponsor, or perhaps get Sobeys or Supertsores on board as a corporate sponsor and get them set up to sell tickets, I think that would be a big help. |
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Post by rockon on Jan 5, 2008 13:12:54 GMT -4
I have arrived at the box office on game days during the afternoon wanting to buy tickets for the kids only to find out that the system is down. Myself and everyone else that was there was being told that we would have to come back in approx 15 minutes or to make it easier, they would take our phone numbers and call us when the system was back up. It wasn't so bad for me because I wasn't in a particular rush and I also live in town but there were people there from Hunter River and other out of town places who stopped in quickly to get tickets before they heading back out of town. They basically said forget it, too much of a hassle because of their schedules and not sure if they did eventually take in the game or not. It wasn't the first time I have heard or seen people being turned away and/or turned off because it was an inconvenient manner to buy tickets. But you see, at The Morgue, it's never their fault, always someone else's - either the city, or the Rocket, or the fans, Maritime Electric or maybe even the company that runs the computers, I dunno. "The Morgue - where our mistakes are YOUR fault!" Some people can find fault in everything. It sort of reminds me of the story of the guy who went to the Doctor complaining(all the time) that his whole body hurts and he felt pain whenever he touched any part of his body. The Doctor diagnosed him with a broken finger! Sounds like we have a lot of broken fingers giving there 2 cents worth………… |
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Post by johntherevalator on Jan 5, 2008 14:25:23 GMT -4
We had problems with the Box Office, so we just started getting tickets online, the will call window usually never has a line of any circumstance, and we always get our tickets quite quickly. Of course that's not always possible for some.
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Post by wingman on Jan 5, 2008 15:53:41 GMT -4
But you see, at The Morgue, it's never their fault, always someone else's - either the city, or the Rocket, or the fans, Maritime Electric or maybe even the company that runs the computers, I dunno. "The Morgue - where our mistakes are YOUR fault!" Some people can find fault in everything. It sort of reminds me of the story of the guy who went to the Doctor complaining(all the time) that his whole body hurts and he felt pain whenever he touched any part of his body. The Doctor diagnosed him with a broken finger! Sounds like we have a lot of broken fingers giving there 2 cents worth………… Just like that post was your two cents worth? |
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Post by rockon on Jan 5, 2008 18:22:24 GMT -4
Some people can find fault in everything. It sort of reminds me of the story of the guy who went to the Doctor complaining(all the time) that his whole body hurts and he felt pain whenever he touched any part of his body. The Doctor diagnosed him with a broken finger! Sounds like we have a lot of broken fingers giving there 2 cents worth………… Just like that post was your two cents worth? Hey broken finger |
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Post by countsheep on Jan 5, 2008 19:38:43 GMT -4
But you see, at The Morgue, it's never their fault, always someone else's - either the city, or the Rocket, or the fans, Maritime Electric or maybe even the company that runs the computers, I dunno. "The Morgue - where our mistakes are YOUR fault!" Some people can find fault in everything. It sort of reminds me of the story of the guy who went to the Doctor complaining(all the time) that his whole body hurts and he felt pain whenever he touched any part of his body. The Doctor diagnosed him with a broken finger! Sounds like we have a lot of broken fingers giving there 2 cents worth………… Your "broken finger" story doesn't make any sense - has nothing to do with what we're talking about. So what are you saying? That when something is wrong, which it surely is with the box office at The Morgue, that we should just take it and say nothing? That sounds like a recipe for continuing poor customer service, but hey, if that's what you want, fill your boots! |
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Post by rockon on Jan 5, 2008 20:00:33 GMT -4
Some people can find fault in everything. It sort of reminds me of the story of the guy who went to the Doctor complaining(all the time) that his whole body hurts and he felt pain whenever he touched any part of his body. The Doctor diagnosed him with a broken finger! Sounds like we have a lot of broken fingers giving there 2 cents worth………… Your "broken finger" story doesn't make any sense - has nothing to do with what we're talking about. So what are you saying? That when something is wrong, which it surely is with the box office at The Morgue, that we should just take it and say nothing? That sounds like a recipe for continuing poor customer service, but hey, if that's what you want, fill your boots! I'm saying that some of you guys can find fault in everything and could suggest that some of you are just not happy people |
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Post by countsheep on Jan 5, 2008 21:37:33 GMT -4
Your "broken finger" story doesn't make any sense - has nothing to do with what we're talking about. So what are you saying? That when something is wrong, which it surely is with the box office at The Morgue, that we should just take it and say nothing? That sounds like a recipe for continuing poor customer service, but hey, if that's what you want, fill your boots! I'm saying that some of you guys can find fault in everything and could suggest that some of you are just not happy people Knock off the psychoanalysis. It's a discussion board, and we're talking about things, good and bad, on and off the ice. To suggest that we should ignore the box office situation and say nothing strikes me as short-sighted. |
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Post by wingman on Jan 5, 2008 21:38:39 GMT -4
I'm not sure how telling what happened at the box office on a particular day can be taken as finding fault or complaining, but if that's the way you want to see it, go ahead if it makes you happy or makes you feel better.
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Post by countsheep on Jan 5, 2008 21:46:11 GMT -4
I'm saying that some of you guys can find fault in everything and could suggest that some of you are just not happy people All right, you've got me, I admit it. I was abused as a child, then our house was buried in an avalanche, then my dog left and joined the army, then our car caught fire and exploded, I caught malaria, yellow fever, and West Nile, and finally, both my parents were abducted by aliens and never seen again. So that's why I'm not happy. Good enough? Is that the kind of stuff you were looking for? |
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